Privacy Policy

1. Introduction

TeleSlófa Australia ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Travel preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Passport and visa information (when required for bookings)
• Emergency contact details
• Special requirements (dietary restrictions, accessibility needs)

2.2 Automatic Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our travel services
• Processing bookings and managing your travel arrangements
• Communicating with you about your bookings and travel updates
• Sending promotional materials and newsletters (with your consent)
• Personalizing your experience on our website
• Analyzing website usage and improving our services
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business
• Travel Partners: With hotels, airlines, tour operators, and other travel service providers necessary to fulfill your bookings
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of our business assets
• Protection: To protect our rights, property, or safety, or that of our users or the public

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver personalized advertisements

You can control cookie preferences through our cookie consent banner or your browser settings. For more information, see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing through certified providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Booking information: 7 years after travel completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Financial records: As required by Australian tax law

8. Your Rights

Under Australian Privacy Principles and applicable laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information for direct marketing
• Withdrawal: Withdraw consent for processing (where consent is the legal basis)

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. International Data Transfers

If you are located outside Australia, please note that your information may be transferred to and processed in Australia, where our servers are located. By using our services, you consent to this transfer and processing.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have breached your privacy, you may lodge a complaint with us using the contact information above. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.