Terms of Service

1. Acceptance of Terms

Welcome to TeleSlófa Australia. These Terms of Service ("Terms") govern your use of our website, services, and any travel arrangements made through us. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

2. About TeleSlófa Australia

TeleSlófa Australia is a travel advisory service providing information, recommendations, and booking assistance for travel within Australia. We are located at:

3. Services Provided

We provide the following services:

• Travel information and destination guides
• Trip planning and itinerary creation
• Booking assistance for accommodations, activities, and transportation
• Travel consultation and advice
• 24/7 emergency support during travel

We act as an intermediary between you and various travel service providers. We are not the supplier of travel services unless explicitly stated.

4. Booking and Payment Terms

4.1 Booking Process

All bookings are subject to availability and confirmation from the relevant service provider. A booking is not confirmed until you receive written confirmation from us.

4.2 Payment

• Payment terms vary depending on the service provider and type of booking
• Some bookings may require immediate payment, while others may allow payment closer to travel dates
• All prices are in Australian Dollars (AUD) unless otherwise specified
• We reserve the right to cancel bookings for non-payment

4.3 Service Fees

We may charge service fees for our booking and consultation services. These fees will be clearly disclosed before any commitment is made.

5. Cancellation and Refund Policy

5.1 Cancellations

Cancellation policies vary by service provider and booking type. We will inform you of applicable cancellation terms at the time of booking.

5.2 Refunds

• Refunds are subject to the terms and conditions of the individual service providers
• Service fees paid to TeleSlófa Australia may be non-refundable
• Refund processing times vary but typically take 5-14 business days
• Some promotional rates may be non-refundable

5.3 Force Majeure

We are not liable for cancellations or changes due to circumstances beyond our control, including but not limited to natural disasters, government actions, strikes, or health emergencies.

6. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance. Travel insurance can protect against unexpected cancellations, medical emergencies, and other unforeseen circumstances.

TeleSlófa Australia is not responsible for any losses that could have been covered by travel insurance.

7. Travel Documents and Requirements

You are responsible for ensuring you have valid travel documents, including:

• Valid passport (if applicable)
• Appropriate visas or travel authorizations
• Vaccination certificates (if required)
• Travel insurance documentation

We provide general guidance on travel requirements, but you should verify all requirements with official government sources.

8. Limitation of Liability

To the fullest extent permitted by law:

• TeleSlófa Australia's liability is limited to the amount paid for our services
• We are not liable for any indirect, incidental, or consequential damages
• We are not responsible for the acts or omissions of third-party service providers
• We provide information in good faith but do not guarantee its accuracy or completeness

9. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Respect local customs and regulations during travel
• Not use our services for any illegal or unauthorized purposes
• Not interfere with or disrupt our services
• Maintain the confidentiality of any account information

10. Website Use

10.1 Intellectual Property

All content on our website, including text, images, logos, and software, is owned by or licensed to TeleSlófa Australia and is protected by copyright and other intellectual property laws.

10.2 Permitted Use

You may use our website for personal, non-commercial purposes only. You may not:

• Copy, distribute, or modify our content without permission
• Use our website for commercial purposes without authorization
• Attempt to reverse engineer or hack our systems
• Upload or transmit harmful or illegal content

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Dispute Resolution

12.1 Complaints Process

If you have a complaint about our services:

1. Contact us immediately to discuss the issue
2. Provide written details of your complaint within 30 days
3. We will investigate and respond within 30 days

12.2 Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

15. Contact Information

If you have any questions about these Terms, please contact us:

16. Emergency Contacts

For travelers requiring emergency assistance while in Australia:

• Emergency Services: 000 (Police, Fire, Ambulance)
• TeleSlófa 24/7 Emergency Line: +61 3 8262 0183
• Tourist Hotline: 1300 139 408